HostingPlans.com Guarantee
We provide you with an unconditional 30 day Money Back Guarantee + 99.9% Uptime Guarantee! It's important that your website gets online and stays online! So we have our servers fully managed 24 hours a day.
Your Hosting Experience
We at HostingPlans.com want your hosting experience to be top notch. We are proud to guarantee that our uptime will remain at 99.9%. If you experience loss of more than 15 minutes in a 24 hour day, we will credit your account for a full day.
Exceptions
Failure of access unless such failure is caused solely by HostingPlans.com's scheduled or emergency maintenance and upgrades. DNS issues outside the direct control of HostingPlans.com.
30- Day Risk Free Money Back Guarantee
We offer a 30 day money back guarantee to our customers. This is a no-questions asked policy on hosting services. (This does not include domains. All sales are final. This is beyond our control. You will continue to be the domain owner whether you are with HostingPlans.com or not.) If you decide to cancel your services within the 30 days, you will receive a full refund less any setup fees, and domain registration or transfer costs.
Quality Service Guarantee
HostingPlans.com guarantees that we will provide you with top service.
- 99.9% Uptime
- 24/7 Phone and/or Email Support (responses will be within 1 hour for emails)
- Satisfaction or your money back if account is cancelled within the money back guarantee period.
Any issues that arise with your account, please contact us and we will work to resolve the issues. This will also help our service to grow and learn while making sure you are amoung our happy customers. If you are still not satisfied with HostingPlans.com, we will refund your money as stated above. If you wish to cancel your account without reason, that is acceptable, but won't help us grow. Customer support is important!
Claims
All claims for credit under our guarantee must be submitted to our customer server helpdesk and should be received no later than 7 days after the incident to which they relate. Please give requests to cancel account one day before the 30 day marking period to ensure your account will be credited properly. To receive credits onto your account, you must be current on all invoices with HostingPlans.com.
